Clear terms so every order flow moves more smoothly.

1. Acceptance of terms

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these terms as well as any additional policies stated on specific pages or flows.

We may update these terms from time to time. The latest version will be posted on this page, and your continued use after any update will be treated as acceptance of those changes.

2. Customer accounts and access

• You are responsible for ensuring your account details such as name, email, phone number, address, and e-Invoice details are accurate and kept up to date.
• You must keep your password, Google sign-in access, and any account session credentials confidential.
• We may suspend or restrict access in cases of misuse, suspicious activity, or breach of these terms.

3. Pricing, quotations, and order confirmation

Displayed prices, quotations, or cart totals form part of the live website sales flow and may depend on product type, specifications, quantity, role pricing, finishing, dimensions, or other options entered by the customer.

• An order is only considered final after we receive the necessary confirmation, including complete information, suitable files, and/or the applicable payment.
• We reserve the right to revise quotations or reject orders containing pricing errors, incomplete information, or specifications that cannot be fulfilled.

4. Artwork, file uploads, and usage rights

When you upload files, submit design links, or select PDF pages for printing, you confirm that you have the right to use those materials and that they do not infringe any copyright, trademark, or other third-party rights.

• You are responsible for the design content, spelling, layout, and PDF pages selected through the upload flow.
• Any third-party design link you provide must be reasonably accessible to our team for review or production.
• We may reject files that are corrupted, unsafe, inappropriate, or outside the supported formats.

5. Production, colour, and print output

Printed products involve technical processes and physical materials. Minor variations in colour, scale, alignment, finishing, or material texture may occur within reasonable limits and are not automatically considered defects.

Where the customer has confirmed the artwork, specifications, or selected PDF pages, production will rely on that confirmed information.

6. Payment, cancellation, and refunds

• Online payment or any other payment method we provide must be completed according to the valid checkout flow or order instructions.
• Custom orders that have already been processed, confirmed for production, or shipped are generally not eligible for cancellation or a full refund.
• If cancellation is requested before production begins, we may consider it case by case and may deduct administration fees, gateway charges, or costs already incurred.

7. Pickup, delivery, and factors outside our control

Any completion, pickup, or delivery timing provided is an estimate only unless clearly stated otherwise. Actual timing can be affected by workload, artwork review, payment, stock, courier cut-off, weather, or other operational factors.

• Customers must ensure their delivery address and contact number are accurate.
• We are not fully responsible for delays or disruption caused by third parties such as couriers or other reasonable events outside our control.

8. Limitation of liability and governing law

To the extent permitted by law, our liability in relation to your use of the website or your order is limited to a reasonable amount based on the transaction concerned and does not extend to indirect loss, loss of profit, or consequential damages arising outside our reasonable control.

These terms are governed by the laws of Malaysia. Any dispute will be subject to the permitted forums and processes in Malaysia.